FAQ

  • Yes, we ship everywhere in the world via Signed & Tracked. All prints will be automatically shipped to the address entered upon checkout, so please make sure you have entered your address correctly. Thank you!

  • Yes, we accept credit card, debit card, and PayPal. All prices are in GBP but all currencies will be accepted at the current exchange rate.

  • Yes, even though all prices are listed in GBP, all currencies will be accepted at the current exchange rate.

  • Prints will take a maximum of 2 weeks from the time of purchase in order to be prepared for shipment, as Ben will be printing and packaging each one by hand. Prints are then generally shipped via DHL Express, which can take approximately 1-2 business days for UK orders. For international orders, timing will vary depending on your local customs office. Thank you in advance for your patience.

  • All orders containing A5 5.8x8.3" and A4 8.3x11.7" prints will be placed into a waterproof plastic sleeve and shipped flat inside a rigid envelope enforced by a sheet of chipboard to ensure the envelope doesn't bend.

    For orders containing A3 11.7x16.5” prints will be placed into a waterproof plastic sleeve and rolled up in a cylindrical shipping tube.

  • Produced to the highest industry quality. The Giclée prints are printed on 210gsm premium matte paper with 8 archival quality pigment based inks (to put this in perspective, your standard at home colour inkjet printer usually has only 3 colors). These inks are guaranteed a vivid and luminous colour range to preserve the look of the original artwork, and are designed to last over 200 years without fading. Ben produces each of his prints at 800dpi, which gives realistic details as close to the original. Lastly Ben would hand-cut every piece to the selected paper sizes.

  • All sales are final and non-returnable. If the print arrives damaged during shipment, please take a photo of the damaged package and print and email it to us at contact@inkdial.com with your order number and a short explanation.